Shipping Policy – The Aartisian
Who ships my order?
The Aartisian is a curated marketplace of independent makers and small businesses.
Orders are packed and dispatched directly by each vendor, not from a single central warehouse. This means:
We work with trusted UK carriers such as Royal Mail, Evri and DPD, as configured by each vendor and by The Aartisian.
Shipping destinations
Primary shipping region: United Kingdom (UK).
Some vendors may offer international shipping. Where available, this will be shown at checkout and on the product page.
If a vendor cannot ship to your address after you have placed an order, they must notify you promptly so we can help arrange an alternative or process a refund.
Processing & dispatch times
Because most items are handmade or made-to-order:
Standard processing time is usually 3–7 working days, but
Some bespoke or personalised items may take longer.
Estimated dispatch times are shown on each product page where provided by the vendor.
Dispatch times do not include weekends, UK public holidays, or courier delays outside the vendor’s control.
Delivery options & estimated timeframes (UK)
Typical services vendors may use include (examples only):
Standard UK Delivery: 2–5 working days after dispatch
Tracked or Signed-For Services: 1–3 working days after dispatch
Next Day / Express (where offered): 1 working day after dispatch if the order is placed before the vendor’s cut-off time
Actual options and costs will be displayed at checkout and may vary by vendor, weight, and delivery location.
Shipping charges
Shipping costs are calculated at checkout based on weight, parcel size, destination and service selected.
If your order contains products from multiple vendors, shipping costs from each vendor are shown and charged separately.
Any free shipping thresholds (for example, free UK delivery over a certain order value) apply per vendor unless stated otherwise.
Tracking your order
Where a tracked service is used:
If you have not received tracking information within the expected processing time, please contact the vendor via your Aartisian account or email our support team.
Missed deliveries, incorrect addresses & returned parcels
Please check your delivery address carefully at checkout.
If a parcel is returned to the vendor because of an incorrect or incomplete address, failed collection, or repeated missed deliveries, additional shipping costs may apply for re-delivery.
If you choose not to have the order re-shipped, a refund may be issued minus original shipping costs, subject to our Refund and Returns Policy below.
Damaged, missing or delayed items
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe:
Contact the vendor via your Aartisian order page as soon as possible, ideally within 48 hours of delivery for damage, and
Provide photos of the packaging and item where relevant.
Vendors are responsible for resolving issues relating to damage in transit or lost parcels, and may offer replacement, repair or refund options. The Aartisian support team can help mediate if needed.
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