Artisan Batik Tote Bag – Natural Canvas with Vibrant Cat Motif

Refund Policy

When will I receive my refund?

Once the vendor has:

1. Received the returned item, and

2. Checked that it meets the return conditions,

they will process the refund via The Aartisian.

• Refunds are issued to the original payment method.

• Please allow up to 14 days from the date the vendor receives your return for the refund to appear in your account (bank processing times may vary).

What is refunded?

Depending on the reason for your return:

• Change of mind:

  • You will usually receive a refund of the item price, excluding original shipping costs, unless the vendor offers otherwise.

  • Return shipping is normally at your expense.

• Faulty, damaged or incorrect items:

  • You will receive a refund for the item price and standard delivery cost, and

  • Where a return is required, reasonable return postage costs should also be reimbursed.

Any refund of upgraded or express delivery costs is at the vendor’s discretion unless required by law.

Non-refundable scenarios

A refund may be refused or reduced if:

• Returned items are used, damaged, or missing parts beyond what is necessary to check their suitability

• You return an item that is non-returnable (e.g. personalised, hygiene-sensitive, or clearly marked final sale), unless it is faulty

• The item is not returned within a reasonable period, and the vendor has clearly communicated time limits

If a refund is refused, the vendor may offer to send the item back to you at your cost.

4. Order Cancellation Policy

Cancelling before dispatch

If you wish to cancel your order (or part of it) before it has been dispatched:

1. Go to your Aartisian account → Orders, or

2. Contact the vendor or Aartisian support as soon as possible.

If the order has not yet been dispatched:

• The vendor can usually cancel it and issue a full refund, including shipping.

Cancelling after dispatch / after delivery

If your order has already been dispatched or delivered:

• You may still be able to cancel by exercising your right to return (for eligible items) within the applicable time limit.

• In this case, you must follow the Returns Policy above, and return shipping may be at your expense for change-of-mind cancellations.

Vendor-initiated cancellations

In rare cases, a vendor may need to cancel an order (e.g. stock unavailable, unable to deliver to your address). If this happens:

• You will receive a full refund of the amount paid for the affected item(s), including shipping.

• Where practical, you may be offered an alternative product or revised timeline, which you are free to accept or decline.

5. How to Request a Return, Exchange or Refund

1. Log in to your Aartisian account.

2. Go to My Orders and select the relevant order.

3. Use the “Contact Vendor” or “Request Return” option (wording may vary).

4. Clearly state:

   • Order number

   • Item(s) you wish to return or exchange

   • Reason (change of mind, faulty, damaged, incorrect, etc.)

   • Photos where helpful

If you do not have an account or cannot access your order, you can email our support team with your order details instead.

The vendor will respond with next steps, including return address and any specific instructions. Please do not send items back without confirming the correct address and method.

Contact & Escalation

If you:

• Have not heard back from a vendor within a reasonable time,

• Disagree with a decision about a return or refund, or

• Need help understanding your rights,

you can contact The Aartisian Customer Support and we will step in to assist and help reach a fair resolution between you and the vendor.