Afeh Family Portrait – Painting scrap wax fabrics and gouche mixed media art
- Description
- Reviews (0)
- Shipping Information Returns & Exchanges Refund & Cancellation Policy Delivery, Returns & Refunds Shipping, Returns & Cancellations
- Enquiries
Description
Shipping Information Returns & Exchanges Refund & Cancellation Policy Delivery, Returns & Refunds Shipping, Returns & Cancellations
Shipping Policy
Shipping Policy – The Aartisian
Who ships my order?
The Aartisian is a curated marketplace of independent makers and small businesses.
Orders are packed and dispatched directly by each vendor, not from a single central warehouse. This means:
Your order may arrive in more than one parcel if you buy from multiple vendors.
Each parcel may have different dispatch and delivery times.
We work with trusted UK carriers such as Royal Mail, Evri and DPD, as configured by each vendor and by The Aartisian.
Shipping destinations
Primary shipping region: United Kingdom (UK).
Some vendors may offer international shipping. Where available, this will be shown at checkout and on the product page.
If a vendor cannot ship to your address after you have placed an order, they must notify you promptly so we can help arrange an alternative or process a refund.
Processing & dispatch times
Because most items are handmade or made-to-order:
Standard processing time is usually 3–7 working days, but
Some bespoke or personalised items may take longer.
Estimated dispatch times are shown on each product page where provided by the vendor.
Dispatch times do not include weekends, UK public holidays, or courier delays outside the vendor’s control.
Delivery options & estimated timeframes (UK)
Typical services vendors may use include (examples only):
Standard UK Delivery: 2–5 working days after dispatch
Tracked or Signed-For Services: 1–3 working days after dispatch
Next Day / Express (where offered): 1 working day after dispatch if the order is placed before the vendor’s cut-off time
Actual options and costs will be displayed at checkout and may vary by vendor, weight, and delivery location.
Shipping charges
Shipping costs are calculated at checkout based on weight, parcel size, destination and service selected.
If your order contains products from multiple vendors, shipping costs from each vendor are shown and charged separately.
Any free shipping thresholds (for example, free UK delivery over a certain order value) apply per vendor unless stated otherwise.
Tracking your order
Where a tracked service is used:
You will receive a dispatch email with a tracking link or reference number.
Tracking may show each vendor’s parcel separately.
If you have not received tracking information within the expected processing time, please contact the vendor via your Aartisian account or email our support team.
Missed deliveries, incorrect addresses & returned parcels
Please check your delivery address carefully at checkout.
If a parcel is returned to the vendor because of an incorrect or incomplete address, failed collection, or repeated missed deliveries, additional shipping costs may apply for re-delivery.
If you choose not to have the order re-shipped, a refund may be issued minus original shipping costs, subject to our Refund and Returns Policy below.
Damaged, missing or delayed items
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe:
Contact the vendor via your Aartisian order page as soon as possible, ideally within 48 hours of delivery for damage, and
Provide photos of the packaging and item where relevant.
Vendors are responsible for resolving issues relating to damage in transit or lost parcels, and may offer replacement, repair or refund options. The Aartisian support team can help mediate if needed.
Refund Policy
Refund Policy
When will I receive my refund?
Once the vendor has:
Received the returned item, and
Checked that it meets the return conditions,
they will process the refund via The Aartisian.
Refunds are issued to the original payment method.
Please allow up to 14 days from the date the vendor receives your return for the refund to appear in your account (bank processing times may vary).
What is refunded?
Depending on the reason for your return:
Change of mind:
You will usually receive a refund of the item price, excluding original shipping costs, unless the vendor offers otherwise.
Return shipping is normally at your expense.
Faulty, damaged or incorrect items:
You will receive a refund for the item price and standard delivery cost, and
Where a return is required, reasonable return postage costs should also be reimbursed.
Any refund of upgraded or express delivery costs is at the vendor’s discretion unless required by law.
Non-refundable scenarios
A refund may be refused or reduced if:
Returned items are used, damaged, or missing parts beyond what is necessary to check their suitability
You return an item that is non-returnable (e.g. personalised, hygiene-sensitive, or clearly marked final sale), unless it is faulty
The item is not returned within a reasonable period, and the vendor has clearly communicated time limits
If a refund is refused, the vendor may offer to send the item back to you at your cost.
4. Order Cancellation Policy
Cancelling before dispatch
If you wish to cancel your order (or part of it) before it has been dispatched:
Go to your Aartisian account → Orders, or
Contact the vendor or Aartisian support as soon as possible.
If the order has not yet been dispatched:
The vendor can usually cancel it and issue a full refund, including shipping.
Cancelling after dispatch / after delivery
If your order has already been dispatched or delivered:
You may still be able to cancel by exercising your right to return (for eligible items) within the applicable time limit.
In this case, you must follow the Returns Policy above, and return shipping may be at your expense for change-of-mind cancellations.
Vendor-initiated cancellations
In rare cases, a vendor may need to cancel an order (e.g. stock unavailable, unable to deliver to your address). If this happens:
You will receive a full refund of the amount paid for the affected item(s), including shipping.
Where practical, you may be offered an alternative product or revised timeline, which you are free to accept or decline.
5. How to Request a Return, Exchange or Refund
Log in to your Aartisian account.
Go to My Orders and select the relevant order.
Use the “Contact Vendor” or “Request Return” option (wording may vary).
Clearly state:
Order number
Item(s) you wish to return or exchange
Reason (change of mind, faulty, damaged, incorrect, etc.)
Photos where helpful
If you do not have an account or cannot access your order, you can email our support team with your order details instead.
The vendor will respond with next steps, including return address and any specific instructions. Please do not send items back without confirming the correct address and method.
Contact & Escalation
If you:
Have not heard back from a vendor within a reasonable time,
Disagree with a decision about a return or refund, or
Need help understanding your rights,
you can contact The Aartisian Customer Support and we will step in to assist and help reach a fair resolution between you and the vendor.
Cancellation / Return / Exchange Policy
Returns & Exchanges Policy
Your rights
If you are a consumer based in the UK, you may have the right to cancel and return certain items under the Consumer Contracts Regulations and related laws. Some items are not eligible for change-of-mind returns – see below.
Because The Aartisian is a marketplace:
Each vendor is responsible for handling returns and exchanges for their products.
However, all vendors must meet minimum standards set by The Aartisian.
Items eligible for return (change of mind)
Unless a specific exception applies, you may usually:
Cancel and return an eligible item within 14 days from the day after you receive it; and
Then have an additional 14 days to send the item back.
Conditions:
Item must be unused, in its original condition, and with any tags or packaging where reasonably possible.
You are responsible for return postage costs for change-of-mind returns, unless the vendor has clearly stated free returns.
We recommend using a tracked service, as you are responsible for the item until it is received by the vendor.
Items that cannot usually be returned
Unless faulty, the following types of items are normally non-returnable under UK law and Aartisian policy:
Customised, personalised or made-to-order items created specifically for you
Perishable goods (e.g. certain foods, fresh flowers)
Digital products once the file has been downloaded or accessed
Intimate or hygiene-sensitive items (e.g. certain jewellery for piercings, skincare, cosmetics) where packaging has been opened
Items marked “Final Sale” or “Non-returnable” on the product page
Always check the product description for vendor-specific information.
Faulty, damaged or incorrect items
If the item is faulty, damaged on arrival, not as described, or the wrong item, you are entitled to a repair, replacement or refund in line with UK consumer law.
In these cases:
Vendors are responsible for reasonable return postage costs where a return is required.
You should contact the vendor via your Aartisian order page as soon as reasonably possible, ideally within 30 days of receipt for clear faults.
Please provide photos and a description of the issue so the vendor can help quickly.
If you and a vendor cannot reach a resolution, you can contact The Aartisian support team and we will help facilitate a fair outcome.
Exchanges
Some vendors may offer exchanges (for example, different size, colour or design). Where exchanges are available:
They will be handled directly between you and the vendor.
Additional shipping costs may apply for sending the replacement item.
If an exchange is not possible, the vendor may offer a refund instead.
Details will be set out on the product page or confirmed by the vendor during your request.
Enquiries
General Enquiries
There are no enquiries yet.
Similar Products
-
IDIA Ancient African Inspired Giclee White Art Print in Black
Price range: £20.00 through £30.00
No products in the cart. 
Reviews
There are no reviews yet.